If your flight gets canceled, follow these steps to manage the situation effectively:
1. Confirm the Cancellation
Check for official communication from the airline via email, SMS, or their app.
Confirm the cancellation at the airline counter or online.
2. Contact the Airline
Act quickly: Call the airline’s customer service or use their app to rebook.
Go to the counter: If you’re already at the airport, visit the airline’s help desk for assistance.
3. Know Your Rights
Familiarize yourself with your rights under local or international regulations:
United States: Airlines are not required to compensate for cancellations but must refund you for unused tickets and services.
European Union: Regulation EC 261 may entitle you to compensation and assistance, depending on the reason for the cancellation.
Ask for meal vouchers, hotel accommodations, or ground transportation if stranded overnight.
4. Explore Alternatives
Request rebooking on the next available flight, even if it’s with a different airline.
Consider other travel options like trains, buses, or car rentals if the delay is significant.
5. Keep Documentation
Save receipts, boarding passes, and communication with the airline. These will help if you need to file for compensation later.
6. Check Travel Insurance
If you have travel insurance, check your policy for coverage on trip interruptions, cancellations, or additional expenses.
7. Stay Informed
Monitor the situation through the airline’s app or website for real-time updates.
8. Be Patient and Polite
Airlines are more likely to assist customers who remain calm and polite, even in frustrating circumstances.
By acting quickly and staying informed, you can minimize the impact of a canceled flight.