When your flight gets canceled, it’s important to act quickly and stay calm. Here’s a step-by-step guide to handle the situation effectively:
1. Understand Your Rights
Airline Policies: Each airline has a cancellation policy outlining your rights. Check their website or ask a representative.
Compensation Rules:
In the U.S.: Airlines aren’t required to compensate for cancellations but must refund your ticket if you opt not to rebook.
In the EU: Passengers may be entitled to compensation if the cancellation is due to the airline’s fault (not weather or extraordinary circumstances).
Travel Insurance: Review your policy for trip interruption or cancellation coverage.
2. Act Immediately
Rebook Your Flight:
Use the airline’s app or website to check for available flights.
Call the airline directly if the lines at the airport are long.
Alternative Airlines:
Ask if the airline can rebook you on a partner airline or a different carrier.
Consider Other Airports:
Look for flights departing from nearby airports.
3. Talk to Airline Staff
Be Polite but Assertive:
Calmly explain your situation and ask for rebooking or accommodation.
Ask for Assistance:
Some airlines may offer meal vouchers, hotel stays, or ground transportation if the delay is significant and within their control.
4. Use Travel Tools
Flight Comparison Apps:
Check real-time flight availability on platforms like Skyscanner or Kayak.
Social Media:
Tweet or message the airline for faster response times.
5. Keep All Receipts
If you incur expenses (e.g., meals, hotels), save receipts for potential reimbursement from the airline or travel insurance.
6. Seek Compensation
Request a Refund:
If you no longer wish to travel, request a full refund for the unused portion of your ticket.
Claim Compensation:
For delays or cancellations caused by the airline (in certain regions like the EU), file a claim online or through customer service.