Flight cancellations can be stressful, but staying calm and proactive can make the situation more manageable. Here’s a step-by-step guide on what to do when your flight gets canceled:
1. Stay Calm and Collected
Take a deep breath to avoid panicking.
Remember that flight cancellations are often beyond anyone’s control.
2. Check for Rebooking Options
Online/App Rebooking: Use the airline’s app or website to rebook your flight quickly.
Customer Service Line: Call the airline’s customer service for assistance while waiting in line at the airport counter.
3. Understand Your Rights
Domestic Flights (U.S.): You’re entitled to a refund if the airline cancels your flight, even for non-refundable tickets.
European Flights (EU 261): Passengers may be entitled to compensation and assistance for cancellations within the EU or on EU-based airlines.
Research your airline’s cancellation policy for additional details.
4. Speak with an Airline Agent
Visit the airline’s customer service desk at the airport.
Be polite but firm while requesting rebooking options or assistance with accommodations.
5. Explore Alternate Travel Options
Ask about available seats on partner airlines.
Consider other modes of transport, like trains or buses, for short-distance travel.
6. Inquire About Compensation
Many airlines offer meal vouchers, hotel stays, or transportation if the cancellation causes significant delays.
For overnight cancellations, ask about lodging and airport transfers.
7. Contact Your Travel Insurance Provider
If you have travel insurance, check if it covers cancellations, delays, or unexpected expenses.
8. Keep Records of the Cancellation
Save your boarding pass and receipts for any expenses incurred.
Document the reason for the cancellation if provided by the airline.
9. Stay Updated
Keep an eye on emails, texts, or app notifications from the airline for updates.
Use tools like FlightAware or Google Flights to track potential rebooking options.
10. Plan for Future Flexibility
Consider booking flexible or refundable tickets for future travel.
Look into loyalty programs or credit cards with travel perks that provide additional protection.